Saturday, September 04, 2010
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MoneyBookers Overview

With a simple user interface, low fees, and a large variety of currency options, Moneybookers is rapidly emerging as a leader among online wallets. One of their best features is that they charge only 0.5 Euros to send money to friends worldwide. A downside is that they charge 0.25p (~0.35) per minute for phone calls made to customer support. If you wish to contact customer support for free, you must do so using their online messaging centre. Unfortunately, customer service is generally slower to respond than other online wallets.

 

Moneybookers is not available in the United States for gambling transactions.

 

 

Moneybookers Features

 

Moneybooker Ratings

 

P2P*

yes

Customer service

3.0

 

Phone support

yes

Fees

4.0

 

Live chat support

yes

Interface

4.5

 

Debit card

no

Overall

4.0

 

Average support response time

4-8

days

 

 
 

*peer-to-peer transfers

 

  

 

 

Click here to sign up with Moneybookers

 

Funding Methods

Regardless of which country you live in, you can fund your Moneybookers account through wire transfers (for free) and credit cards (for a 1.9% fee). Additionally, if you live in one of the supported countries, you may be able to fund your Moneybookers account through a direct debit of your bank account. Depending on which country you live in, there may be additional funding options. Please visit www.moneybookers.com to see which methods are available in your country of residence.

 

Transaction Limits

Depending on the country you live in, new Moneybookers members are generally restricted to an outgoing transaction limit of up to 1000 Euros in a 90-day period. Limits can be increased by the following methods (Note: all limit increases are for a 90-day period):

  • Address verification:     A code is sent to the registered house address. Upon entering the code, outgoing limits are raised by 5000 Euros.
  • Bank verification:          Uploading a small deposit from your bank account will increase the outgoing limit by 5000 Euros.
  • Credit card verification: Using a credit card to make a very small deposit will instantly increase the outgoing limit by 3000 Euros.

In addition to the above methods, your outgoing limit can be increased by 10,000 Euros by submitting your ID and utility bill online. You can do so by logging into your account and going to ContactMessaging CentreMy ProfileAccount verificationI want to increase my overall transaction limit. (Note: If you do not see this option, leave a message for Moneybookers in the Messaging Centre stating that you would like a transaction limit increase and they will let you know how to proceed.)

 

Debit/Prepaid Card

Moneybookers does not offer a debit card.

 

Peer-to-peer transfers

Using Moneybookers, you can send money to friends worldwide for only half a Euro - the cheapest P2P rate among online wallets. Be aware that if you send money to a Moneybookers account in another currency, you will be charged an additional 1.75%.

 

Exchange Rates

Moneybookers uses the Central European Bank to determine currency exchange rates. You can find those rates here. Keep in mind that when you deposit into a casino that is in a different currency than your account, Moneybookers will charge you a 1.75% fee. The same holds true if you transfer to a friend’s account in another currency.

 

Refer a Friend

Moneybookers has, without a doubt, the most generous referral program of all online wallets. For every friend you refer, Moneybookers will pay you 30% of the income earned from your friend’s fees, up to a maximum of 100 Euros.

 
Contact Info
     Phone (calls cost 25p / minute; open Monday – Friday, 9:00 - 18:00 GMT)
          International            +44 870 383 0232
          UK                         0905 848 0011
 
     Email        use online messaging centre
    
     Address
Welken House
10-11 Charterhouse Square
London
EC1M 6EH
United Kingdom
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